Does your department know what to do for extended operations? Earthquakes, Fires, Floods, Power Outages, and Droughts? When a wildfire strikes from a lightning storm? Emergency management plans help us to know how to respond to specific emergencies and follow the...

Being a dispatcher is exciting and challenging; however, there can be significant consequences if those actively working in the field do not receive adequate training or support. It is imperative to continually train and refine oneself as a dispatcher to adapt to the...

Anticipate The five P’s were drilled into me at an early age by my father repeating, “anticipate” over and over again at age nine! As a first responder, I recognize how his values? (his something) has worked its way into my profession. It is even more valuable to...

By, Detective Rodger Ruge (Ret.) There is a pattern to a career in Law Enforcement that has been present for decades, a pattern that has produced profound results, all of which are moving us in the wrong direction. The pattern has created statistical probability for...

How can your Communications Training Officers help you keep new employees? In a perfect world, employee retention would no longer be an issue in most 9-1-1 Communication Centers. In reality, retaining employees is a real struggle. Sometimes, this could be due to...

FAA Part 107 Certification The FAA Part 107 certificate has many advantages for drone pilots versus flying under the recreational exemption. As many people have already discovered, penalties for not following FAA regulations can be expensive. Safety is always top...

What is Stress? All of us, at some point in our lifetime, have experienced loss or change. It is the one thing that unites us as human beings. Grief and stress is the natural response to any loss or change in our lives – even positive change. Life will never be...

 As many 911 Communication Centers have an increased number of trainees progressing through training programs each year; it is even more important for Communication Training Officers (CTO) to provide high quality control on the people they train. CTO's are often...

Identity theft, stalking, fraud, theft of intellectual property, contraband transportation, and illegal electronic surveillance are just some of the examples of crimes committed every day using mobile devices. At 21 CLETS LLC, we provide an 8-hour on-line class for...

You may have heard a lot about this word "mindfulness" lately. But what exactly does it mean and why should you even care? I'll attempt to answer that by throwing out a question to you: Do you ever… Get wound up by the news and social mediaFind it hard to focus on the...