Tactical Dispatching

Being a dispatcher is exciting and challenging; however, there can be significant consequences if those actively working in the field do not receive adequate training or support. It is imperative to continually train and refine oneself as a dispatcher to adapt to the...

Prior Proper Planning Prevents Poor Performance

Anticipate The five P’s were drilled into me at an early age by my father repeating, “anticipate” over and over again at age nine! As a first responder, I recognize how his values? (his something) has worked its way into my profession. It is even more valuable to...

Retention an Issue? Help Your Front Line of Defense!

How can your Communications Training Officers help you keep new employees? In a perfect world, employee retention would no longer be an issue in most 9-1-1 Communication Centers. In reality, retaining employees is a real struggle. Sometimes, this could be due to...

FAA Part 107 Certification

FAA Part 107 Certification The FAA Part 107 certificate has many advantages for drone pilots versus flying under the recreational exemption. As many people have already discovered, penalties for not following FAA regulations can be expensive. Safety is always top...

Acknowledge, Express, Act, Reconnect

What is Stress? All of us, at some point in our lifetime, have experienced loss or change. It is the one thing that unites us as human beings. Grief and stress is the natural response to any loss or change in our lives – even positive change. Life will never be...