Happy New Law Year to You Officer

As we ring in 2022 on January 1st, we also welcome several new laws that affect law enforcement. Over the last few years several laws have focused on police accountability and criminal justice reform. 2022 will see the most drastic change to law enforcement in...

Continuation of Operations (COOP)

Does your department know what to do for extended operations? Earthquakes, Fires, Floods, Power Outages, and Droughts? When a wildfire strikes from a lightning storm? Emergency management plans help us to know how to respond to specific emergencies and follow the...

Tactical Dispatching

Being a dispatcher is exciting and challenging; however, there can be significant consequences if those actively working in the field do not receive adequate training or support. It is imperative to continually train and refine oneself as a dispatcher to adapt to the...

Prior Proper Planning Prevents Poor Performance

Anticipate The five P’s were drilled into me at an early age by my father repeating, “anticipate” over and over again at age nine! As a first responder, I recognize how his values? (his something) has worked its way into my profession. It is even more valuable to...

Retention an Issue? Help Your Front Line of Defense!

How can your Communications Training Officers help you keep new employees? In a perfect world, employee retention would no longer be an issue in most 9-1-1 Communication Centers. In reality, retaining employees is a real struggle. Sometimes, this could be due to...